The 1stdibs Promise

We're committed to your satisfaction with every purchase. From industry-leading services to personalized support, we're dedicated to helping you buy one-of-a-kind design with peace of mind.

We're committed to your satisfaction with every purchase. From industry-leading services to personalized support, we're dedicated to helping you buy one-of-a-kind design with peace of mind.

Shop with Confidence

Buyer Protection

If an item doesn't arrive as described, we'll make it right

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Secure Online Transactions

Our checkout process keeps your information safe

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Vetted, Professional Sellers

Only sellers with the highest service and quality standards sell on 1stdibs

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Dedicated Customer Support

Get timely answers to all your questions from our support specialists

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Lowest Price Guaranteed

If you find a lower advertised price from the seller, we'll match it

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Global Shipping & Logistics

Enjoy fully insured deliveries around the world

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Buyer Protection

In the unlikely event that you receive an item that is significantly not as described or that has been damaged in transit, we'll be happy to work with you and the seller to reach an optimal resolution.

Because many items on 1stdibs are truly unique, professional restoration is often the solution. However, every case is individually assessed by our team and network of specialists to determine the best solution in a transparent manner.

Your purchase is eligible for buyer protection if:

  • The order was placed online through our secure checkout
  • The item was significantly not as described, damaged in transit or never arrived
  • You reported the issue within 7 calendar days of delivery date

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Your purchase is not eligible for buyer protection if:

  • You are returning an accurately described item, outside of the seller's stated return policy
  • You elected to arrange your own shipping or pick the item up in person

For more detailed examples pertaining to buyer protection eligibility, please visit our support center.

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Vetted Sellers, Trusted Deliveries

Our expert-led vetting process ensures only top experienced professionals sell on 1stdibs. And as long as you order through our secure checkout, your shipment will be fully insured and arrive as described, anywhere on Earth.

Lowest Price Guarantee

We take pride in knowing that every seller on 1stdibs offers their lowest prices on our site. If you see a seller listing an item for less somewhere else, let us know and we'll match it.

  • The lowest price guarantee only applies to advertised prices by the same seller for the exact same item
  • To qualify, contact our Customer Support team with a copy of the lower advertised price before you purchase the item. Please note, 1stdibs will determine the validity of the written price provided and whether it qualifies for price matching

1stdibs reserves the right to update or modify the terms of this guarantee at any time.

Contact us for more information on our Price Matching guarantee.

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